At Adiona Alert, your privacy is of great importance to us. Our team is committed to protecting the personal information of all customers, prospects, website visitors and all other individuals who entrust their personal information to Adiona Alert. This Privacy Policy is incorporated into and forms an integral part of the Adiona Alert Terms of Service.

1. Personal Information We Collect

'Personal information' means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person. Personal information does not include aggregated information that cannot be linked to a specific individual.

In addition to the information Adiona Alert collects through its publicly facing website (see “Our Website Practices” below), We collects a variety of information about our customers and visitors when you provide it to us, when you use our services, or when other sources provide it to us. This personal data falls into these categories:

• Identity Data includes title, first name, last name, username, or similar identifier. If you interact with us through social media, this may include your social media username.
• Specifically, as you use the authentication services provided by Google, Apple, Microsoft or others, Adiona Alert receives and stores your first name, last name, users name, email address, or similar identifier to create an account for you, verify your identity and provide you continuing access to your account,
• Contact Data includes billing address, company address, email address, and telephone numbers.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website.
• Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.
• Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.

We also collect the GPS location data as well as other status data provided by your device(s), the notifications we send your device(s), the messages you send to our service from your device(s), and other identifiable online activity to deliver the Adiona Alert Service.

We collect user data about their usage of our products, services, websites, and apps. The types of analytical information that are collected include the date and time of access to our servers, the location of the device, user behaviour (e.g., features used, frequency of use), device state information, device model, hardware, and information relating to how the product, service, website, or app functions. We use this data to improve the quality, security, and functionality of our products, services, websites, or apps; to develop and market products and features that best serve you and other users; and to help identify and fix stability issues and other usability problems as quickly as possible.

We collect only the personal information we need to provide you with our service and make every effort to ensure that the information we hold is accurate, complete and up to date. You may view and update your personal information anytime by checking your account online at  https://adionaalert.com/account.

2. Why We Collect Personal Information

We collect your personal information:

• To provide you with information about our products and services, including your eligibility and suitability to use our products and services in specific locations;
• To verify your identity, payment, and other account details when you apply to purchase our products and services, which may include obtaining a credit report to assess your creditworthiness;
• To support various Adiona Alert services and features, including severe weather and other safety alerts, other information services, and other ongoing services and support;
• To contact you when there are account-related issues or when we have important updates regarding our products and services;
• To better understand your needs and preferences to develop and enhance our products and services;
• To compile and analyze aggregate statistics for internal reporting purposes;
• To assess and manage risk, including detecting and preventing fraud or error; and
• To meet auditing, legal and regulatory processes and requirements.

We identify when information is necessary to deliver our service and when it may be provided optionally.

Consent

Your consent to the collection of your personal information by Adiona Alert is obtained when you enroll with the Adiona Alert service and, where applicable, when you enroll with specific optional value-added services and features, where such consent will be automatically withdrawn when you cancel such optional services and features, subject to legal or contractual restrictions.

You may request to withdraw your consent to collect certain information, after which we will inform you of the consequences of withdrawing your consent, which may include an inability for us to continue to provide all or a portion of the Services you have purchased or requested. Please note that there may be instances where the law permits the collection, use or disclosure of your personal information without your consent, for example, for debt collection, fraud investigations, and, where necessary, to protect our legal interests or the safety of others.

Children

We request individuals under the age of 13 in the U.S. and under the age of 16 in the rest of the world not provide personal data to Adiona Alert. If we learn that we have collected personal data from a child under the age of 13 in the U.S. or under 16 in the rest of the world, we will delete the information as soon as possible.

How Long We keep Your Information

Adiona Alert retains personal information only for as long as necessary to fulfill legal, regulatory, or business purposes. Once Adiona Alert no longer requires your information to meet business, legal or regulatory requirements, it is securely destroyed, erased or made anonymous. Keep in mind, however, that information may be retained for a lengthier period due to an ongoing investigation or legal proceeding and that residual information may remain in back-ups for a period after its destruction date.

3. When We Share Personal Information - With Your Consent

Adiona Alert takes appropriate and reasonable steps to protect the interests of individuals when disclosing personal information. We share your personal information only with business partners, affiliates and service providers who assist us in delivering safety information services and satellite communications to you: credit agencies, IT service providers, and marketing partners. We also use partners to manage and deliver emails to customers and prospective customers. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked, and whether purchases were made following clicks. We use this data to analyze the level of engagement with our emails. We use services from third parties, such as Vonage and Twilio, to send SMS messages to our users or their contacts to support features described in this Privacy Policy. We may track the delivery of these messages based on the phone number of the recipient and the selected content. We use Azure Cloud, a Microsoft solution, and Amazon Web Services (AWS) to host the data and services on servers located in the U.S., Canada, and Europe. We take reasonable and appropriate steps to ensure that any such third parties we entrust with your personal information are reputable, comply with all applicable privacy regulations, and have safeguards in place to protect this information with the same duty of care as Adiona Alert requires. We do not otherwise share your personal information with any other third parties without your consent or as we are required/permitted by law to disclose such information.

Adiona Alert may disclose your personal information to other third parties only if we reasonably believe that such disclosure is necessary to comply with any applicable law or regulation or to comply with or respond to a legal process or law enforcement or valid governmental request or to detect, present or address fraud or security issues or to protect against harm to others.

Our Website Practices

When you visit Adiona Alert's websites, we automatically receive and record information in our server logs from your browser or mobile platform, including the date and time of your visit, your IP address, unique device identifier, browser type and other device information (such as your operating system version and mobile network provider). By setting cookies, Adiona Alert can enhance a user's online experience (e.g. once you are logged in to your account, you can move between webpages without re-entering your credentials). You can disable cookies through your website browser, but this may affect your user experience.

The usage data we collect when you visit Adiona Alert's website helps us analyze and improve the performance of our digital services. Adiona Alert uses Google Analytics for web statistical analysis. We make no effort to identify you based on your visit to our site personally. If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies, disabling JavaScript within your browser, or using the Google Analytics Opt-Out Browser Add-On.

Adiona Alert also uses third-party advertising partners to provide online visitors with relevant ads across the Internet. You may also opt out of interest-based advertising by visiting the opt-out tool made available by the Digital Advertising Alliance of Canada at https://youradchoices.ca/choices/.

External Links and Social Media

We may offer links from our website to the sites of third parties, such as affiliated organizations, that may interest you. Adiona Alert makes no representations as to such third parties' privacy practices, and we recommend that you review their privacy policies before providing your personal information to any such third parties.

Adiona Alert's use of social media is an extension of our presence on the Internet. It helps us build a positive brand image and provide valuable information to the public. Social media account(s), such as Adiona Alert's Facebook and Twitter accounts, are not hosted on Adiona Alert's servers. Users who choose to interact with Adiona Alert via social media should read the terms of service and privacy policies of these services/platforms.

4. How We Protect Your Information

Adiona Alert takes state-of-the-art measures to help ensure your personal information's secure management and confidentiality. Adiona Alert has implemented critical physical, organizational and technical measures to guard against unauthorized or unlawful access to personal information we manage and store and avoid accidental loss or destruction of, or damage to, your personal information. These include:

• Using data centers or third-party cloud service providers with effective physical and logical data security controls;
• Using secure encryption to maintain, store and transfer information, including modern tokenization for payment card information;
• Using robust authentication processes for access to online systems and other electronic records;
• Limiting access to personal information to only those employees who need the information to perform their work-related duties; and
• Maintaining secure office premises, including locked filing cabinets and secure document shredding practices for paper records.

While no system is entirely secure, these measures significantly reduce the likelihood of a data security breach. We also recommend that you help protect yourself from unauthorized access to your personal information - you should never share your Adiona Alert account login credentials with another person or use the same username and password that you use with other online services. Adiona Alert will not be liable for any unauthorized access to your personal information beyond our reasonable control. Let us know immediately if your contact information changes or if you need any corrections in your account statements or invoices. If you have reason to believe that the security of your account has been compromised, you must immediately notify Adiona Alert of the problem in order for us to resolve the issue promptly.

5. Accessing Your Information

You can make a written request for access to your personal information at any time if it is for information that you are unable to access yourself through your account so that you can ascertain which personal information is in Adiona Alert's possession and the use and disclosure of your personal information by Adion Alert. To act on your request, we will need to verify your identity to the degree of certainty required by law, which may require you to provide the information necessary to verify your account. You will need to provide as much information as you can to help us process your request and locate the information you require.

If you need assistance preparing your request, please contact us, and we will be pleased to help you. Upon your request, Adiona Alert will also inform you of how your personal information has been or is being used and who your personal information has been shared with. We may charge an appropriate fee to cover any expenses related to responding to your access request that we will disclose prior to responding to your request.

Adiona Alert responds to access requests within 30 days unless an extension of time is required. However, there may be contexts where access is refused or only partial information is provided, for example, in the context of an ongoing investigation or where another individual's personal information or identity must be protected.

6. How We Are Accountable

Adiona Alert takes privacy complaints very seriously and has a procedure in place for escalating and managing any privacy-related concerns to ensure that they are responded to in a timely and effective manner.

Adiona Alert has appointed a Privacy Officer who oversees information-handling practices and Adiona Alert's privacy management program, including the containment, investigation and corrective actions for all privacy breach situations. The Privacy Officer's duties include:

• Developing and regularly reviewing the implementation of internal procedures to protect personal information;
• Ensuring all staff are trained on privacy best practices and are aware of the importance of safeguarding any personal information that they are privy to;
• Ensuring that all inquiries and complaints relating to privacy are appropriately handled; and
• Ensuring all third parties to whom Adiona Alert provides access to personal information commit to protecting such information.

7. Legal And Regulatory Compliance

Personal information is collected, used, shared and stored in accordance with the privacy laws in the geographies in which Adiona Alert operates, such as the EU General Data Protection Regulation (“GDPR”), the US Privacy Act and similar state regulations, Canada's Personal Information Protection and Electronic Documents Act (“PIPEDA”), and Australia's Privacy Act 1988. Adiona Alert respects the privacy best practice principles in the Canadian Standards Association Model Code for the Protection of Personal Information, CAN/CSA-Q830-96, the OECD Privacy Principles, and the Generally Accepted Privacy Principles recognized globally.

California Residents

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (the “CCPA”), you have certain rights with respect to that information. You also have the right not to be discriminated against for exercising rights set out in the CCPA. Much of this information is provided in this Privacy Policy.

Right to Know: You have a right to request that we disclose to you the personal information we have collected about you and to request additional information about our collection, use, disclosure, or sale of such personal information.

Right to Request Deletion: California residents to whom the CCPA applies have the right to request that we delete their personal information under certain circumstances, subject to several exceptions. These exceptions include when information is (1) needed to complete the transaction for which it was collected or to provide goods or services requested by the consumer; (2) used in the context of the business relationship with the consumer; (3) required to perform a contract; (4) used to detect security incidents and protect against malicious, fraudulent or illegal activity; (6) used solely for our internal uses as are reasonably expected; or (7) required to comply with a legal obligation or applicable laws.

Right to Opt-Out. Adiona Alert does not sell your data for advertising or any other purposes and has not done so in the past 12 months. This being so, Adiona Alert does not offer an opt-out to the sale of personal information.

Although Adiona Alert does not and has not sold personal information, we may share or disclose personal information for business purposes as described in this Privacy Policy to service providers or other partners as described herein.

If you are a California resident to whom the CCPA applies and would like to make requests related to the right to know, a request to delete, or a request for further information about our compliance with the CCPA, you may do so by emailing [email protected]. To act on your request, we will need to verify your identity to the degree of certainty required by law, which may require you to provide information necessary to verify your account. You may also designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

8. Updates

This Privacy Policy may be updated occasionally to reflect changing legal, technical or business developments. When we make material updates to our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of our changes. For immaterial changes, we will make note of that on the appropriate site. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the “Last updated” date displayed at the top of this Privacy Policy.

9. Contact Us

Any inquiries, concerns or complaints regarding privacy should be directed to:

Privacy Officer
Adiona Alert Corporation
8 The Green, Suite A
Dover, Delaware
19901
[email protected]

Please remember that e-mail and text messaging are not secure forms of communication, so never send confidential personal information to us this way.