Adiona Alert allows users to request additional information for the most recent alert as well as any previously received active alerts. This guide outlines the two types of alert information requests you can make.

# Requesting Information on the Latest Alert

For every alert sent to you, you can request both the alert description and instructions, which are provided by the alerting agency that issued the alert. To retrieve this information, simply send a message to Adiona Alert through your satellite communicator with either `d` to request the alert description or `i` to request the alert instructions.

> Ensure that no additional text is included in your message, as doing so may result in an error.
    
![Description Request - Latest](https://dir.adionaalert.com/assets/34daf02b-08f4-465b-bb93-14085be7f5d3)

# Requesting Information on a Specific Alert

Similarly, you can request information for any specific alert you’ve received by using the same message format but with one key addition: the unique alert identifier.

Each alert includes a unique identifier, located in square brackets (`[]`). To request information for a specific alert, append this identifier to your message after the `d` or `i`. For example, if you had an alert with the unique identifier of `1234`, to request a description, you would send `d 1234`, and for instructions, send `i 1234`.

![Description Request - Identifier](https://dir.adionaalert.com/assets/374081ee-1299-4e9b-82a2-b63fb2be596b)

How to request information for a specific alert that you have received.

Request Information for a Specific Alert

1. Log into your [Adiona Alert account](https://adionaalert.com/login).

2.	From the Dashboard, open the Devices page. 

	![Dashboard Screen - Devices](https://dir.adionaalert.com/assets/9ec9b6e0-0862-4cc8-a8e7-72714668f08f)

3.	On the Devices page, you will see all devices currently associated with your account. Select the "New Device" button to add a device to your account.

	![Dashboard Screen - New Device](https://dir.adionaalert.com/assets/ad2894d8-067d-4dce-962d-0d3540a60b15)

4.	The New Device dialogue will allow you to enter the details of your device.

	![Dashboard Screen - New Bivy Stick Device](https://dir.adionaalert.com/assets/8e3bb6ce-49dc-45d2-a224-7bfe08ee83ba)

5.	Enter a device name, device nickname, and device description. These fields will allow you to identify each device correctly when managing your account.

	> If you include a device nickname, the nickname will be used in the text of any alert we send you. This is useful when you have more than one device or fixed location.

6.	Enter the IMEI number for your Bivy Stick device in the IMEI field. You can find the IMEI number printed on the box that your device came in.

7.	Press the "Add New Device" button.

8. Wait approximately 10 minutes to see if you receive an activation message that gets sent to your Bivy Stick. If received, Adiona Alert will alert you of any alerts while you use the "Track" feature on your Bivy Stick.

    > Note: Unlike Garmin and ZOLEO devices, Bivy Stick devices **do not require** a follow-up activation step.

How to add a Bivy Stick device to your account to begin receiving alerts!

Add a Bivy Stick Device to Your Account

If you are looking to delete your account, device, and location data from Adiona Alert:

1. Visit the [account settings page](https://adionaalert.com/account/settings).
2. Select the "Delete My Account" button.
3. Click the "Delete" button if you are confident that you wish to perform this action. 

Delete your account, device, and location data from Adiona Alert.

Deleting Your Account

We currently require our users to have either a Garmin inReach or Zoleo device, but we have designed our service to be available with a variety of devices.

We intend to add support for Bivy Stick, Spot X and other devices in the future, but we are a small (and mighty) team, so we focus our efforts based on our users' needs and requests.

Let us know that you would like us to support your device of choice using our contact form. We will get to work!

Support for users of Bivy Stick, SpotX, or other devices

Support for Other Devices

Our service requires that your ZOLEO subscription include the LocationShare+ service, which provides regular location updates that you can share with others and that we use to monitor your location.

One of the benefits of the ZOLEO service is that location updates and messages are sent and received over your smartphone’s cellular or other data network connection when your ZOLEO is paired with your smartphone, and a data connection is available to your smartphone. 

Messages sent or received, including the location-based alerts we will send you, will only be counted toward your monthly allotment or billed when they are sent or received over the Iridium satellite network because your ZOLEO is not paired with your smartphone or when it is paired with your smartphone, but your smartphone is not connected to the internet.


What are the ZOLEO service requirements to use your service?

Requirements for ZOLEO Users

Our service requires that you have location tracking enabled so we can monitor your location as your device updates it.

Our service works best with inReach subscriptions other than the Basic or Safety Plan. A Basic or Safety Subscription only allows location tracking at a fee of $0.10 per update (it is free in the other plans). 

A safety plan also limits the number of free messages you can send or receive to 10 (additional messages will cost you extra) and receiving one of our alerts will count as one message.

We recommend at least a Recreation or Advanced subscription to get the most out of your inReach and the location-based alerts we send to your device.


What are the Garmin inReach service requirements to use your service?

Requirements for Garmin inReach Users

1.	From the Device page in your account, click the "Activate" button. 

	> If the Activate button is not there, your device is already activated.

	![Dashboard Screen - inReach Device Activation](https://dir.adionaalert.com/assets/c4fa08c5-9c49-4f65-bcb5-b355be11bdaf)

2.	Our activation page will now open for your device, displaying a one-time code and phone number. Carefully note the one-time code and phone number displayed. 

	![Dashboard Screen - inReach Device Activation Start](https://dir.adionaalert.com/assets/5f5da384-2c7f-4797-a5ad-f4d8eb1e2eae)

3.	Create a new message on your inReach device or use one of the Garmin apps connected to your inReach, such as the Explore app.

	![Garmin inReach Device Activation 1](https://dir.adionaalert.com/assets/57d76db2-3286-41c5-95fe-ea3611dd0540)

4.	Enter the phone number displayed on the Activation page in the "To" field on your device. You do not have to use an existing contact and can enter the 10-digit phone number.

	![Garmin inReach Device Activation 2](https://dir.adionaalert.com/assets/8ecdcf29-a126-4ad9-8ef9-4f1b276b1f3c)

5.	Enter the 9-digit one-time code also displayed on the Activation page. **This code is unique to your activation and only valid for 24 hours.** Only enter the 9-digit one-time code in your message – do not enter other information. The inReach system will likely also enter your Garmin account name and your current location. Our service expects this information and will remove this information before verifying your one-time code.

	![Garmin inReach Device Activation 3](https://dir.adionaalert.com/assets/9a76279a-e441-4972-80c6-629490559abd)

6.	Double-check the phone number and one-time code you entered in your message to ensure your activation is successful. Once you have provided the correct numbers, send your message. Your inReach device will need a clear view of the sky to send the message. It may also take several minutes for your message to be delivered to the Iridium satellite network.

	![Garmin inReach Device Activation 4](https://dir.adionaalert.com/assets/f8dfbdaa-b960-40c2-bcc0-d4003042215f)

7.	Once our service has received and verified your activation message, we will send your inReach device a message confirming it was successfully activated. The message may take several minutes to be delivered to your inReach device, so please be patient. Since the message will be delivered using the Iridium satellite network, your device needs a clear view of the sky. Sometimes, it may take longer, so don’t be alarmed if your confirmation message isn’t received after a few minutes. Wait an hour or so before resending the message or contacting our team.

	![Garmin inReach Device Activation Confirmation](https://dir.adionaalert.com/assets/4049e23d-bb02-408d-a03c-05ba61f72e29)

8.	You can now visit the Device page on your account to confirm your inReach device has been activated. The Activate button you used earlier to activate your inReach device will no longer be displayed after a successful activation. This is a perfect time to ensure your inReach device is Enabled. It was enabled by default when you added it to your account. 

Congratulations! You will now receive safety alerts, including severe weather alerts, delivered directly to your Zoleo device based on your current location, *wherever your adventures take you.*

How to activate your inReach device after adding it to your account.

Activating a New Garmin inReach Device

1. Log into your [Adiona Alert account ](https://adionaalert.com/login).

2.	From the Dashboard, open the Devices page.

	![Dashboard Screen - Devices](https://dir.adionaalert.com/assets/42578824-777a-4b94-b9b0-8a82be6f17d0)

3.	Once the Devices page is open, you will see all devices currently associated with your account. Select the "New Device" button to add a device to your account.

	![Dashboard Screen - New Device](https://dir.adionaalert.com/assets/ae6be503-80db-4bac-88e8-9b0199e12dbf)

4.	The New Device dialogue will allow you to enter the required details into your account.

	![Dashboard Screen - New Garmin inReach Device 1](https://dir.adionaalert.com/assets/36a08e4a-8e9f-4afa-a507-761ac5e63582)

5.	Enter a device name, device nickname, and device description. These fields will allow you to identify each device correctly when managing your account.

	> If you include a device nickname, the nickname will be used in the text of any alert we send you. This is useful when you have more than one device or fixed location.

6.	Select Garmin Recreational as your account service provider. Once you have selected your service provider, you will see the additional information required for our service to work with your device.

7.	Enter the IMEI number for your Garmin device in the IMEI field.

8.	Select the model of your inReach device from the dropdown list.

9.	Please enter the details that will provide us access to your inReach KML feed by entering the full KML feed URL from your Garmin inReach Explore account and the password you created for your MapShare KML feed.

	![Dashboard Screen - New Garmin inReach Device 2](https://dir.adionaalert.com/assets/62f19074-0491-442c-9ecb-07a561263957)

10.	Check the box “Use the Garmin Messenger app” if you have created and are using a Garmin Messenger app account.

11.	Now press the "Add New Device" button, and you will return to our Device page.



Add a Garmin inReach device to your account to begin receiving alerts on your inReach.

Add a Garmin inReach Device to Your Account

1.	Log in to your Garmin inReach Explore account here.

2.	Once you are logged into your Explore account, click the “Social” tab.

	![Garmin inReach - Explore MapShare Settings 1](https://dir.adionaalert.com/assets/e7b89929-bffe-4cbe-a736-19b4eba6efe4)

3.	Ensure the MapShare option is turned on.

4.	Open the MapShare settings by clicking on the "MapShare Settings" button.

	![Garmin inReach - Explore MapShare Settings 2](https://dir.adionaalert.com/assets/5ca77723-5169-4d18-ab58-d10d4a726162)

5.	While Garmin does not require it, we strongly suggest you set a password to prevent unauthorized access to your location and device information.

6.	The name and description for your location feed are optional. 

7.	The three other options for your Garmin MapShare location feed are optional for our service, but feel free to select what suits your uses best.

8.	Save your settings by clicking the "Save Changes" button. This will close this window and bring you back to the Social tab of your account.

9.	Open the MapShare KML feed details using the feeds link on the Social page.

	![Garmin inReach - Explore Mapshare Settings 3](https://dir.adionaalert.com/assets/08abb6b3-ed48-40e2-aae7-d7675c8fa492)

> The Feeds link may not be visible is you are accessing the MapShare page using a mobile or small screen browswer. If that option is not visible to you, make sure you are using a browser that can display the full Garmin web page.

10.	Copy the full address of the KML Feed. It should be in the form of `share.garmin.com/Feed/Share/myfeedname`.

11.	Don’t forget the KML feed password you set.

12. Go to the Plans & Devices tab.

	![Garmin inReach - Explore Plans & Devices](https://dir.adionaalert.com/assets/057d6a47-269c-4f51-93e3-604829a06652)

13.	Copy the IMEI number of the inReach device you wish to associate with your Adiona Alert account.

You now have all the information our service requires to monitor your location as your Garmin inReach updates it continuously:

- The KML feed URL that is updated by your Garmin inReach.
- The KML feed password (if specified).
- The IMEI number of the Garmin inReach device you wish to activate on your account.

If you want to read more about the Garmin inReach location KML feed we use, visit [this Garmin support article](https://support.garmin.com/en-US/?faq=tdlDCyo1fJ5UxjUbA9rMY8).

Enable the Garmin MapShare location KML feed for your inReach device.

Garmin inReach Explore Account Settings

Activating your device will authorize ZOLEO to share your location and check-in information with Adiona Alert. It will also allow Adiona Alert to send alerts directly to your ZOLEO device.

1.	From the Device page in your account, click the "Activate" button. 

	 > If the Activate button is not visible, your device is already activated.

	![Dashboard Screen - ZOLEO Device Activation](https://dir.adionaalert.com/assets/d522b914-7ab8-41a1-8709-b39c59649b69)

2.	An activation popup should be displayed, which will allow you to launch the ZOLEO configurator. Press the “Open ZOLEO Configurator” button and begin authorizing ZOLEO to share information with Adiona Alert.

	![Dashboard Screen - ZOLEO Device Activation Start](https://dir.adionaalert.com/assets/f2166485-a4d3-4ac1-829b-2f4d654ed6e7)

3.	Review the ZOLEO configurator information and begin the process by selecting “Get Started.” This will open the first step of the Data Sharing configuration, which generally starts in a new browser tab.

	![Dashboard Screen - ZOLEO Device Activation - ZOLEO Widget 1](https://dir.adionaalert.com/assets/2f270865-045f-4f5a-994a-58f5520c230f)

4.	The first step of the ZOLEO configurator will ask for the IMEI number for the ZOLEO device you just added to your Adiona Alert account. 
	> Reminder - You can find the IMEI number printed on the rear of your device or in your ZOLEO online account.

	![Dashboard Screen - ZOLEO Device Activation - ZOLEO Widget 2](https://dir.adionaalert.com/assets/0686e7ea-818b-435d-a76a-904578130027)

5. After you’ve entered your IMEI number, press “Save and Next.”

6.	In the next step of the ZOLEO configurator, you will select the data you authorize ZOLEO to share with Adiona Alert. Select "Location Share +" and "Check-in" to allow us to monitor your location.

	![Dashboard Screen - ZOLEO Device Activation - ZOLEO Widget 3](https://dir.adionaalert.com/assets/4a33b61d-134c-40df-b2e0-60c697024fad)

7.	Finally, please read and agree to the statement allowing ZOLEO to share your data with us by checking the box. You can then press the “Confirm and Send Email” button. 

8.	After you’ve confirmed with ZOLEO, they will send a message to the email address registered with your ZOLEO account requesting you to confirm your agreement. If you don’t find the email, check your Spam folder.

9.	After authorizing data sharing, return to the Adiona Alert portal, which should have remained open in your browser. You can now go to the next step of activation by pressing "Next".

10.	This page will guide you through the second step of activating your device: verifying your phone number.

	![Dashboard Screen - ZOLEO Device Activation - One-Time Code](https://dir.adionaalert.com/assets/9810197e-2c39-4200-9c1f-a2d166b2ebac)

11.	On this page, you will find a one-time code and phone number. Carefully note the one-time code and phone number displayed. 

12. Send a message from your ZOLEO device to our service using the provided phone number and **ONLY** include the one-time code as your message. 

	> Note: A phone number is not displayed in the image above as it will change for different groups of users. 

13.	Create a new message using the ZOLEO app connected to your ZOLEO device.

	![Creating a ZOLEO Message](https://dir.adionaalert.com/assets/f03a79e1-a5f2-4668-9249-5c0c1c97e7df)

14.	Now, enter the phone number displayed on the Activation page in the "To" field on your device. You do not have to use an existing contact and can enter the 10-digit phone number.

	![Preparing a ZOLEO Message](https://dir.adionaalert.com/assets/8169f9b8-4720-416a-a3b8-c7b9c4b14b71)

15.	Enter the 9-digit one-time code also displayed on the Activation page. This code is unique to your activation and only valid for 24 hours. Only enter the 9-digit one-time code in your message – **do not enter other information**.

	![One-time Code in a ZOLEO Message](https://dir.adionaalert.com/assets/a8e72f4c-30ea-483d-bc68-d824b75fb5cd)

16.	Double-check the phone number and one-time code you entered in your message to ensure your activation is successful. Once you have confirmed the correct numbers are in your message, send your message. Your message may take several minutes to be delivered over the Iridium satellite network.

	> The message you send from the ZOLEO app should be communicated over your current internet connection. If you are activating your ZOLEO device from an area without an internet connection, your ZOLEO device will be using the Iridium satellite network, which requires your device to have a clear view of the sky.

	![Sending the ZOLEO Message](https://dir.adionaalert.com/assets/ae72a29e-1385-4532-988e-c9a8ed80d0a4)

17.	Once our service has received and verified your activation message, we will send your ZOLEO device a message confirming it was successfully activated. The message may take several minutes to be delivered to your ZOLEO device, so please be patient. In cases when the message will be delivered using the Iridium satellite network, your device needs a clear view of the sky. Sometimes, it may take longer, so don’t be alarmed if your confirmation message isn’t received after a few minutes. Wait an hour or so before resending the message or contacting our team.

	![ZOLEO Confirmation Message](https://dir.adionaalert.com/assets/a0215ef8-dc0d-4c59-b35e-fa75579eaedc)

18.	You can now visit the Device page on your account to confirm your ZOLEO device’s activation. The Activate button you used earlier to activate your ZOLEO device will no longer be displayed after a successful activation. This is a perfect time to ensure your ZOLEO device is Enabled. It was enabled by default when you added it to your account. 

	![Dashboard Screen - ZOLEO Activated](https://dir.adionaalert.com/assets/83c38b38-dce1-4578-b81b-6565547817f2)

Congratulations! You will now receive safety alerts, including severe weather alerts, delivered directly to your ZOLEO device based on your current location, *wherever your adventures take you.*

How to activate your ZOLEO device after adding it to your account.

Activating a New ZOLEO Device

1. Log into your [Adiona Alert account](https://adionaalert.com/login).

2.	From the Dashboard, open the Devices page. 

	![Dashboard Screen - Devices](https://dir.adionaalert.com/assets/42578824-777a-4b94-b9b0-8a82be6f17d0)

3.	On the Devices page, you will see all devices currently associated with your account. Select the "New Device" button to add a device to your account.

	![Dashboard Screen - New Device](https://dir.adionaalert.com/assets/ae6be503-80db-4bac-88e8-9b0199e12dbf)

4.	The New Device dialogue will allow you to enter the details of your device.

	![Dashboard Screen - New ZOLEO Device](https://dir.adionaalert.com/assets/26886f77-532e-489a-ad0f-7315119e8531)

5.	Enter a device name, device nickname, and device description. These fields will allow you to identify each device correctly when managing your account.

	> If you include a device nickname, the nickname will be used in the text of any alert we send you. This is useful when you have more than one device or fixed location.

6.	Enter the IMEI number for your ZOLEO device in the IMEI field. You can find the IMEI number printed on the rear of your device or in your ZOLEO online account.

7.	Press the "Add New Device" button.

How to add and activate a ZOLEO device to your account to begin receiving alerts.

Add a ZOLEO Device to Your Account

1. Visit the [Account Page](https://adionaalert.com/login) and create your  account. You must use a Google account to access the Adiona Alert customer portal. 

	*We will add a few other authentication providers, but we currently require a Google account.*

	![Adiona Login Screen](https://dir.adionaalert.com/assets/3058759f-2022-48d5-ac55-1d8c64acb7d4)

2.	After logging in, you will be met with the Dashboard. From there, you can add one or multiple devices to your account using the "Devices" tab.

	![Dashboard Screen - Devices](https://dir.adionaalert.com/assets/42578824-777a-4b94-b9b0-8a82be6f17d0)

How to create your Adiona Alert account and access the Account Dashboard.

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